Incoming call
Answered for you
- Caller
- Sarah R. — new patient
- Reason
- Lower back, about three weeks
- Booked
- Thursday 09:00 — initial assessment
- Paying
- Self-funding
14:42 · you were mid-session · summary sent 18:05
Built with clinics, not for them
Client care is the easy part.
We build the admin around it — for private physiotherapy clinics in the UK.
The phone doesn't wait for you to finish.
Someone rings at 2:40, mid-session. It goes to voicemail, and they ring the next clinic on the list. We answer instead — and tell you what happened.
Rescheduling
Mon 08:12
- Patient
- J. Okafor — session 3 of 6
- Moved
- Tue 14:00 → Fri 11:30
- Slot
- Offered to your waiting list
Filled in 9 minutes · no gap in your diary
Notes you don't have to rewrite.
Written to your template, in your words. One physiotherapist told us her old system captured everything she didn't need — so that's the bar. If you'd edit it, we haven't finished building it.
R.M. — follow-up 4 of 6
Draft
S · Pain down to 3/10 from 6. Sleeping through. Sore after Saturday's run.
O · Lumbar flexion full. SLR negative bilaterally. Single-leg bridge 12 reps, no compensation.
A · Continued improvement, load tolerance rising.
P · Progress to Level 3 programme. Review in two weeks.
Draft for your review — nothing is filed without you
We want you home on time.
The phone and the notes are only the start. Everything we build next points at the same thing — the admin that follows you home after your last patient has already left.
Insurer paperwork, already drafted
Progress reports and authorisation requests built from the notes you've written, in the format each insurer expects.
Invoices that chase themselves
Who's been billed, who's acknowledged, who hasn't paid — without you holding the list in your head.
A diary that fills its own gaps
A cancellation offered to the right patient while the slot is still worth filling.
We work inside your clinic.
We take on a few practices at a time, in person. That's a deliberate limit, not a stage we're trying to grow out of — it's the only way to build something that fits your practice rather than the average of a thousand.
In the room with you
We sit in, watch how a real day actually runs, and learn your templates and the way you write.
Shaped around your practice
What we build follows how you work — your insurers, your patients, your way of running the day.
Changes happen quicker
Tell us something isn't working and it goes straight to the people building it — no support queue, no ticket number.